Offer Terms and Condition

Terms & Conditions for Box Service Plan for D2h Subscriber

These Terms and Conditions (“Terms”) shall govern the Box Service Plan (hereinafter referred to as Plan”) opted by any d2h Subscriber (Subscriber) of Dish TV India Limited (hereinafter referred to as “Dish TV”).

This Plan is an additional plan available to all Subscriber of Dish TV under which a Subscriber can extend the warranty cover of the set top box installed at the Subscriber’s premises against the DTH connection taken from Dish TV by making a payment of the charges each year as stated in the table herein.

The Plan is only available on the set top box of Dish Infra Services Private Limited (hereinafter referred to as “Dish Infra”, which is inter alia engaged in providing back-end support and repair services to d2h). Once opted , the Plan is an auto-renewal plan i.e. you subscribe once and the Plan gets automatically renewed each year till the Subscriber either opts out of the Plan or the Plan is discontinued by Dish TV/ Dish Infra.

The BSP Plan can be availed by the all Subscriber on or after the purchase of DTH connection.

1. Benefits/ coverage available under the BSP:
   1. Swapping of Set Top Box will be done without any extra cost
   2. Technician visiting shall be free of charge if the Set Top Box comes under BSP
   3. Dish Infra shall repair / replace any defective parts of STB only and rectify any problems resulting from workmanship free of charge. Dish Infra reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under Dish TV limited warranty. Defective parts needs to be submitted to Dish Infra and the same shall become the property of Dish Infra.
2. Exclusions: This Plan shall not include the following: STB with physical damage, Remote Control, LNB, Viewing Card, Cable, Connector, Viewing Card, Cable and Connector.
3. Plan Charges:
   

   Charges applicable for Subscribers already on an active Box Service Plan:

   		Charges on Renewal of Plan
   Plan charges	Rs.142 (120 + GST)	Rs.100
   Billing mode	Once in a single transaction	As per DBR @ 0.27 paisa/day
   Minimum balance in DTH account	Rs. 200	NA

   
   

   Charges applicable for Subscribers who will be opting the Box Service Plan

   		Charges on Renewal of Plan
   Plan charges	Rs.153 (130 + GST)	Rs. 100
   Billing mode	Once In a single transaction	As per DBR @0.27 paisa/day
   Minimum balance in DTH account	Rs. 200	NA

   
   
4. Auto - Renewal of BSP:
   1. The Plan is valid for one year from the date of opting and it will be auto renewed for each subsequent year till the 5th year by deduction charges for Plan -plus GST from the Subscriber D2h Account. This deduction will be every year on each day of yearly renewal till the 5th year.
   2. Auto - Renewal of BSP will be done only if the balance in the d2h DTH account is sufficient i.e. the Subscriber have greater than or equal to Rs.200 balance in his d2h DTH account. In the event where the Subscriber have low balance (i.e. below Rs.200/-) in his account, Subscriber will have to recharge by paying the Plan charges or upon failure to recharge, the BSP shall stand terminated. However, the BSP plan will again be auto renewed by deduction the Plan charges from his d2h account and the balance will become greater than Rs.200/- within 30 days of existing BSP expiry.
5. Start Date of the Plan:
   1. Effective Date of the Plan, if the Plan is opted before the expiry of the Primary Warranty Period: The Plan becomes effective from the next day of the expiry of Primary Warranty Period provided at the time of purchase of the DTH connection (“Primary Warranty Period”) and upon receipt of Charges by Dish Infra from Subscriber as mentioned in clause 5 above, if the Contract is entered at any time before the expiry of Primary Warranty Period.
   2. Effective Date of the Plan, if the Plan is opted after the expiry of the Primary Warranty Period: The Plan become effective from the thirty first (31st) day of receipt of such request and receipt of Charges from Subscriber.
      1. If the Plan is opted after the expiry of Primary Warranty Period, the Plan shall be extended to the Subscriber subject to due verification of the STB by the representative/technician of Dish Infra and verifying that the STB is in working condition to the satisfaction of Dish Infra. In case during such verification the STB is found to be defective and any repair needs to be done, then such STB shall be repaired first and the cost incurred shall be borne by the Subscriber The Subscriber can thereafter opt for the Plan to avail the benefits in future .
      2. It shall be the sole prerogative of Dish Infra whether to offer this Plan to any Subscriber or not.
6. Reminder SMS : On expiry of the 1st year of the Plan taken by the Subscriber, a recharge window of 30 days will be provided to the Subscriber to recharge the d2h DTH account to renew the BSP. Reminder SMS will be sent to the Subscriber on specific interval of time to recharge in the event the recharge is successfully done or could be successfully deducted from the d2h DTH account, a confirmation SMS intimating renewal of the Plan will be sent to the Subscriber.
7. Obligation : The Subscriber agrees and acknowledges that Dish Infra shall be only responsible for providing refurbished STB to Subscriber at free of cost basis if in case the STB of Subscriber under this Contract is found to be faulty/not working due to the reason beyond the control of Subscriber. The Subscriber also agrees and acknowledges to pay such charges for technician visit as may be applicable as per the policies of Dish Infra, as amended from time to time, if in case the grievance of Subscriber is resolved by the technician without the need of replacement of its STB.
8. Liability: In no event shall Dish Infra be liable to the Subscriber under or in connection with this Contract for any direct, indirect, incidental, special, economic or consequential loss or damage, loss of revenue, profits, goodwill, bargain or opportunities or loss or corruption of data or loss of anticipated savings incurred or suffered by the Subscriber whether in an action in contract, tort (including without limitation negligence), statute or otherwise and whether or not Dish Infra was aware or should have been aware of the possibility of such loss or damage.
9. Exclusion of Liability: Dish Infra shall be under no obligation to provide repair/ service under these Terms /Plan in case of improper use of the STB or any parts attached thereto and/or unauthorized alterations, modifications or substitutions of STB or any part thereof and/ or if Sr. No. of the STB is altered, defaced or removed and/or if any damage has been caused to the STB or any parts thereof due to water, abnormal voltage fluctuation, rat bite, nuisance caused by any animal including monkeys, pets etc., neglect, Acts of God like flood, lightening, earthquake etc. or causes other than ordinary use.
10. This Plan cannot be availed/opted in case of any specific benefits of warranty is extended to a subscribers under any other specific warranty plans.
11. The Subscriber agrees and acknowledges that Dish Infra shall not be held responsible for any loss arising out of any breakdown of STB and in any delay in repairing the same.
12. The STB brought to the service center will remain at the service center at Subscriber’s risk and Dish Infra shall not be held responsible for any damages caused due to the factors beyond the control of Dish Infra. The to and fro charges for the movement of the STB shall be borne by the Subscriber.
13. Dish Infra shall not be held liable for any damage caused to the STB or any parts thereof due to transportation / shifting.
14. Customer Escalation: In case Subscriber raises any complaint regarding the deduction for BSP plan then Company will refund the deducted amount and remove the BSP plan benefit from the Subscriber account immediately. However if the Subscriber has taken benefit of BSP plan in form of box swapping within 30 of the deduction/recharge the deducted amount will not be refunded in any case.
15. Miscellaneous:
    1. Any change in the address must be notified by the Subscriber to Dish Infra in writing within thirty (30) days in advance failing which Dish Infra shall not be liable for providing any service to the Subscriber and shall not therefore be held liable for any deficiency in services and.
    2. The Subscriber agrees and acknowledges that the charges payable by the Subscriber under this Plan are not refundable.
    3. Jurisdiction: These Terms shall be governed and construed in accordance with the laws of India and the parties agree to submit to the exclusive jurisdiction of the Indian courts in New Delhi only.

BEFORE OPTING FOR THE BOX SERVICE PLAN IT IS ADVISED TO READ ALL THE TERMS & CONDITIONS STATED IN THIS DOCUMENT AND THAT THE SAME ARE ACCEPTABLE TO YOU/SUBSCRIBER.

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