Kindly switch OFF the STB from main power and again
switch it ON. Kindly check if issue is resolved?
Kindly select the correct mode using
"TV/AV"/"Source"/"Mode" / “HDMI” mode from remote and
also press ‘DTH’ key on remote (if available). Kindly
check if issue is resolved?
Kindly ensure AV Cord/HDMI cable is tightly/correctly
connected with both STB & TV (Red plugged in Red,
yellow in yellow and white in white). Kindly press NEXT
Refresh command has been sent from our end. Kindly check
if issue is resolved?
No service visit charges if your connection is under warranty. Spare parts, if needed, will be charged extra.
Kindly try to use different plug point to connect your
STB. Kindly check if issue is resolved?
Kindly ensure power cord is plugged in. Kindly check if
issue is resolved?
No service visit charges if your connection is under warranty. Spare parts, if needed, will be charged extra.
If any further problem persists please call our customer care centre on the following numbers:
Customer Care Numbers : 99028 99028
To know Account Balance/Recharge due and
Customer Id/please dial 1800 1700 444
Please enter your alternate number
Thank You
Your Service visit request is successfully registered.
Complaint ID.
Our representative will get in touch with you shortly to resolve the issue.
Signal strength of your box is seemingly low, this could be due to some alighment issue, let me send
a technician to assist you better. Please confirm your Conatct details so that the technician can
contact you & arrange the visit as per convenience.
